OUT OF OFFICE. 10% off all orders (applied at checkout) but orders will NOT be posted until after 15th of February.

Terms & Conditions

UK Shipping Costs

Shipping costs are calculated at the checkout after you enter your address and according to weight and size of the items you purchase. To simplify things I have just four different postage sizes:

Large Letter: £2.75
This is usually flat items up to the maximum weight of 500g, for example up to four happy spoons, a tea towel or some cards. The envelope can not be thicker than 2.5cm otherwise it will count as a small parcel.

Small Parcel (up to 1kg): £4.75
This includes most items up to a maximum weight of 1kg.

Small Parcel (over 1kg): £6.50
This includes all items over 1kg up to the value of £75.00

All orders over £75.00 will be delivered free of charge within the UK.

PLEASE NOTE: I’m a one-man business and simply cannot absorb the cost of posting things out. I generally only charge what it costs me to post and pack although I do have to charge VAT on top of the actual cost, that's why the amount may seem higher than you would possibly expect but I generally make no profit from shipping. 

Thanks for your support. 

UPDATE FOR ALL MY EU CUSTOMERS:

I am now IOSS (International One Stop Shop) registered so you can order again without occurring extra costs on arrival of your parcel. That means I now collect all the necessary taxes and YOU, you just receive the parcel, no extra costs WHAT SO EVER. It's only valid for orders up to Euro 150 (about £135) but that's a good start. 

All EU orders are shipped on a tracked service so costs may be a little higher but at least it streamlines the service and you know exactly where your parcel is at any given time.

Happy Shopping!! 

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This website is owned and operated by Thorsten van Elten Ltd.

We are registered in England and Wales under company number 05206950 and our registered office is at Suite L, KBF House, 55 Victoria Road, Burgess Hill RH15 9LH. 

Our VAT number is GB802127868.

Our trading address is The Forge, Hooe Road, Ninfield, Battle TN33 9EH

Online orders

All orders are processed in GBP. Any orders placed using an account of another currency will be charged at the current exchange rate as converted by your bank, along with your bank’s exchange fees/commissions which are in accordance with the policies outlined by your bank. If you are not sure what you will be charged in your local currency, please contact your bank for more details before ordering.

Order acceptance and the completion of the contract between you and Thorsten van Elten will take place on the dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it.
Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • You not meeting the eligibility to order criteria set out in the Terms & Conditions

If there are any problems with your order, you will be contacted by a member of our team.

Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us.

We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

 

Cancellation

If you wish to cancel an order, you may do so by contacting us immediately via E-mail at sales@thorstenvanelten.com. If the order has already been dispatched at the time of your cancellation request, we ask that you return the goods to us once they have been delivered, at your own cost using a traceable method at your own discretion. We cannot be responsible for any items sent back to us that do not arrive.

 

Returning an Item

If you've changed your mind about keeping your purchase, please return it in its original condition and we'll exchange or refund it. Unless faulty, this should be within 35 days of receiving your order. You will have to return the item at your own cost and when necessary provide proof of postage. We will process the refund as soon as the item has been returned back to us.

 

Description of Products

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

Pricing and Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We accept Visa, Mastercard, Amex or Maestro card payments via Shopify Payments (Stripe Payments Europe Ltd), or payment via Paypal. Both methods are safe and easy to use.

We do our best to ensure that all prices on our web site are up to date and current at all times. However despite our best efforts some may be incorrect. Please be assured however that as part of our order checking and dispatch processes we do verify our prices. In the event that the price is lower than our stated price, we charge the lower amount and still send you the product. In the event that the current price is higher than our stated price, we will contact you to discuss this. We do however reserve the right to withdraw the product from sale at the incorrect price and cancel your order.

Refusal of Transaction

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • Register by providing your real name, phone number, e-mail address, payment details and other requested information
  • Be over 18 years of age
  • Please note that PO box numbers, hotels and accommodation addresses are not acceptable
  • Possess a valid credit or debit card issued by a bank acceptable to us
  • By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Please note that the above terms and conditions apply to orders placed on www.thorstenvanelten.com only.